Implementation Specialist

Customer Success ANZ · Sydney, New South Wales
Department Customer Success ANZ
Employment Type Full-Time

Implementation Specialist

Full-Time, New South Wales, Australia

 

HammerTech is the Compliance, Risk and Safety Control Tower software platform for the construction industry. Our mission is simple: help the trillion-dollar construction industry reduce risk, improve productivity, and increase profits—safely. 

We have over 300+ incredible clients and are the solution of choice in the Australia and New Zealand market and growing rapidly in North America. With Series A completed and over $10 million+ capital raised from investors like Arrowroot Capital, we are investing in new markets and products to accelerate growth.

We offer a remote-first environment with flexible working hours. To support the significant growth and development of the organization, we are seeking the expertise and capability of Implementation Specialist in New South Wales to join our dynamic team.

 

What you’ll do at HammerTech

The main purpose of this role is to become a HammerTech expert so that assistance is provided in all facets of implementation including solution analysis, configuration, project planning, training material creation, training delivery and ongoing implementation support. Secondary to implementation is to aid in the day-to-day business administration activities of HammerTech, tasks ranging from responding to customer support tickets, assisting in the upkeep of our online knowledge base, and undertaking continuous improvement on HammerTech processes.

 

Responsibilities

  • Configuration of enterprise client environments, to meet the requirements outlined in the implementation analysis activity
  • Assistance with general business administration (i.e., updating of knowledge base)
  • Update support articles as required
  • Participate and lead in project work as required
  • Provide project management/stakeholder management of clients during the “implementation” phase
  • Provide status reporting to both internal management and clients
  • Generate training material and training schedules for clients
  • Provide training to new and existing clients
  • Other duties as required from time to time

 

Are you a good fit?

Let’s start with the HammerTech Core Values:

Everyone at HammerTech lives by our company values of United, Innovative and Authentic and we hope you’ll help us bring these to life in your role.

While you may not come from construction or technology, we know you’ll fall in love with the industry. It’s known for passionate and caring people, team players and avid problem solvers who want to build a better world. With your help as Marketing Specialist, we’ll help construction build safer, smarter, better—together.

If this sounds like you, keep reading!

  • Tertiary qualifications in IT or similar or equivalent commercial experience
  • Certificate IV in Training and Assessment (preferable)
  • Around 3 – 4 years’ experience in building and delivering systems based training programs, including generation of material to be used within programs
  • Experience in undertaking any activities within the Quality, Health, Safety or Environment space
  • Analytical problem-solver with strong organisation, planning and project management skills
  • Outstanding customer service and communication skills
  • Excellent written and verbal skills
  • High attention to detail with ability to work within a team to ensure documentation of processes are maintained to a high standard
  • Capacity to build and foster strong stakeholder relationships
  • Ability to manage competing priorities and meet agreed targets and timelines
  • Positive ‘can do’ attitude and outgoing personality

 

And if you really want to make us double back you’ll have:

  • Proven experience in business process improvement and change management
  • Experience within or understanding of the building and construction or similar industry (preferred but not essential)

We recognize many of the skills we’ve developed over our careers are often transferable. We believe that creativity, enthusiasm, and drive are the keys to success. If you’re not sure you meet every qualification but feel you have other experience relevant to the role, we encourage you to apply.

 

Benefits at HammerTech

As a New South Wales employee, you’ll enjoy our balanced work-life culture with benefits including:

  • Paid Maternity/Paternity Leave
  • Employer-funded health and wellness programs
  • Flexible WFH arrangements – we trust you!
  • Opportunities to grow your career and make in impact quickly
  • The opportunity to meet your HammerTech team in person (paid travel of course) a couple of times per year

 

HammerTech values diversity and believes that our strength comes from including the perspectives of all kinds of contributors. We encourage people from underrepresented communities to apply, including racial minorities, LGBTQIA+, and those with disabilities. Accommodations are available during all stages of the recruitment process, please let us know of any needs we may not have accommodated.


Thank You

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  • Location
    Sydney, New South Wales
  • Department
    Customer Success ANZ
  • Employment Type
    Full-Time